Alessandro
Zanni

1. 05

   Heres

   08/2021 – Present · Bologna, Italy

   Software Engineer — Generative AI & LLM Integration

   Production LLM & conversational-AI systems

   live · 4 channels

   Leading AI-driven platform specializing in custom AI agents, conversational AI systems, and business automation.

   • Architected and maintained scalable chatbot management systems handling real-time conversations across Telegram, WhatsApp, Facebook Messenger, and Zendesk
   • Designed and shipped integrations with large language models and AI frameworks, enhancing chatbot intelligence and conversational capabilities
   • Built Socket.IO messaging infrastructure for end-to-end encrypted conversations, with PubNub notification systems
   • Built React management consoles and Node.js backend services for AI agent orchestration, plus connectors for third-party and internal APIs
   • Designed relational (MySQL, PostgreSQL) and non-relational (Firebase) database solutions for conversational data; built the Alexa Smart Properties console for senior-care facilities (AWS partnership)

   • TypeScript
   • React
   • Vue.js
   • Node.js
   • Express
   • Socket.IO
   • AWS
   • Firebase
   • SQL
   • REST APIs
2. 04

   SpotView

   09/2023 – 12/2024 · Bologna, Italy

   Frontend Developer — E-commerce & Web Applications

   Headless e-commerce at retail scale

   Tigotà · Pinalli

   Headless e-commerce development for major retail clients.

   • Headless E-commerce Development — built responsive frontend applications for high-traffic e-commerce platforms (Tigotà, Pinalli)
   • Component Architecture — developed reusable UI component libraries and maintained code quality across multiple projects
   • Performance Optimization — implemented Next.js and React best practices for optimal page load times and SEO
   • Custom Applications — developed and deployed custom web applications meeting specific business requirements

   • TypeScript
   • React
   • Next.js
   • HTML5
   • Sass
   • CSS3
3. 03

   ICT-GROUP

   12/2020 – 07/2021 · Reggio Emilia, Italy

   Frontend Developer

   Cross-platform mobile + SSO

   iOS · Android

   Enterprise software and mobile application development.

   • Enterprise Systems Integration — integrated modules and added functionalities to company management systems (EGGS Next, EGGS HR)
   • Cross-platform Mobile Development — developed iOS and Android applications using the Ionic Framework
   • Authentication Systems — implemented Single Sign-On (SSO) integration for secure user authentication
   • Client Requirements Analysis — evaluated and analyzed client requests, translating them into technical implementations

   • TypeScript
   • Angular
   • Ionic
   • HTML5
   • CSS3
   • PostgreSQL
4. 02

   Studio il Granello

   04/2018 – 12/2020 · Correggio, Italy

   Full Stack Developer

   Full-stack delivery, 15+ sites

   15+ shipped

   Custom web development and digital solutions.

   • Full-stack Web Development — designed and developed 15+ complete website solutions from backend to frontend
   • Web Customization — implemented UX enhancements and integrated custom functionalities with existing systems
   • Business Applications — developed management systems and specialized software for diverse client requirements
   • Mobile Applications — created iOS and Android applications (Ionic Framework)
   • Client Relations — maintained direct communication with clients to understand needs and deliver tailored solutions

   • PHP
   • Vanilla JS
   • Vue.js
   • Angular
   • Ionic
   • HTML5
   • CSS3
   • SQL
5. 01

   Graffo grafica adesiva

   11/2017 – 04/2018 · Arceto di Scandiano, Italy

   Trainee Graphic Designer

   Design foundation — print, branding, typographythe base plate — Vector graphics and image retouching in Adobe Creative Suite; print production and large-format installation

1. 01

   CRM Platform for Electrical Materials Distributor

   B2B sales-operations platform

   Custom business management system for offer and client management (B2B sales operations platform)

   • Built a modern web application enabling the sales team to manage client offers, quotations, and business workflows
   • Full-stack development spanning responsive frontend (Next.js), backend APIs, and database architecture
   • Integrated authentication and real-time data synchronization for concurrent user operations
   • Deployed to production on Vercel with zero-downtime deployments

   • Next.js
   • React
   • Node.js
   • Supabase
   • PostgreSQL
   • Vercel
   • TypeScript
2. 02

   Freelance Web Solutions

   Client sites, end to end

   Responsive corporate and portfolio websites for multiple B2B and B2C clients

   • 3+ production websites with custom integrations and SEO optimization
   • Focus on responsive design, performance, and user experience

   • HTML5
   • CSS3
   • JavaScript
   • various backend frameworks
3. 03

   Infrastructure & Self-Hosting

   DevOps & self-hosted infra

   Self-hosted solutions and DevOps infrastructure for personal projects and client systems

   • Docker containerization and orchestration for microservices and development environments
   • Linux/Ubuntu server administration, system management, and deployment automation
   • Self-hosted infrastructure setup and maintenance (monitoring, backups, security)
   • CI/CD pipeline configuration and automated deployment workflows

   • Docker
   • Docker Compose
   • Linux/Ubuntu
   • CI/CD
   • deployment automation

Education & languages

• Academy Diploma in Advertising Graphics

  Scuola Internazionale di Comics · Reggio Emilia, Italy

  Specialized in visual communication, branding, typography, and graphic design principles (EQF Level 6).

  10/2017 – 07/2018

• High School Diploma in Computer Science & Telecommunications

  I.I.S. Blaise Pascal · Reggio Emilia, Italy

  Technical degree with focus on computer science and information technology (EQF Level 5).

  09/2012 – 07/2017

• Italian — Native
• English — B2